Terms of Service

OVERVIEW

This website is operated by TinkerBox. Throughout the site, the terms "we", "us", and "our" refer to TinkerBox. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms and Conditions ("Terms"), including any additional terms, conditions, and policies referenced here or available by hyperlink, such as our Privacy Policy, Shipping Policy, and Return/Refund Policy.

Please read these Terms carefully before using our website. If you do not agree to all the terms below, you may not access the website or use our services.

We may update these Terms from time to time by posting changes to our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 1 – ELIGIBILITY

Users placing an order must be at least 18 years old, or must have the consent of a parent or lawful guardian to place an order on their behalf.

You may not use our website for any unlawful purpose, and you must not violate any applicable laws in your jurisdiction, including intellectual property laws, while using our Service.

SECTION 2 – PRODUCT INFORMATION

We make every effort to display product colours, materials, and details accurately. However, colours may vary depending on your screen or device.

Products made with natural materials may also have slight variations in colour, grain, texture, or finish. These variations are a natural characteristic of the material and are not considered defects.

Product descriptions, age recommendations, and developmental information are provided as general guidance only. Every child develops and engages with a product differently, and TinkerBox does not guarantee any specific developmental outcome.

SECTION 3 – PRODUCT SAFETY

TinkerBox products are designed for specific age groups, indicated on the product packaging and listing, and must always be used under adult supervision.

To keep your child safe while using our products, please follow these guidelines:

  • Check age recommendations before use. Age grading reflects both developmental appropriateness and physical safety (e.g., small parts, choking hazards for younger children) — please do not give a product to a child outside its recommended age range.
  • Inspect the product before each use, especially for signs of wear, loose parts, splintering, or damage from previous use, and discontinue use if any defect is found.
  • Supervise play at all times, particularly for children under 3 years old, or wherever a product includes small, detachable, or loose parts.
  • Follow all instructions and warnings provided with the product, including any assembly instructions, weight limits, or usage guidelines.
  • Store products safely and out of reach when not in use, especially away from infants and toddlers who were not the intended user.
  • Do not modify the product or use it in a manner inconsistent with its intended purpose or the instructions provided.
  • Discard packaging materials safely, as plastic wrapping, small caps, or fasteners can pose a separate hazard to young children.

Parents and caregivers are responsible for checking products before use and for following the instructions provided with each product.

TinkerBox will not be responsible for any damage, injury, or harm caused by improper use, lack of adult supervision, normal wear and tear, unauthorised modification, or use contrary to the instructions provided.

SECTION 4 – PRICES AND AVAILABILITY

Prices, offers, and product availability may change without prior notice, at our sole discretion.

TinkerBox may refuse or cancel an order due to product unavailability, incorrect pricing, payment issues, suspected fraud, or another valid reason. If payment has already been received for a cancelled order, the eligible amount will be refunded through the original payment method.

We reserve the right to limit the quantity of any product sold to any person, household, or order.

SECTION 5 – ORDERS AND CUSTOMER INFORMATION

Customers must provide accurate contact, payment, and delivery information while placing an order, and must promptly update this information as needed so we can complete transactions and contact you when required.

TinkerBox may cancel an order or restrict website access where false information, fraudulent activity, or misuse of the website is identified.

SECTION 6 – SHIPPING AND DELIVERY

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, or other circumstances outside our reasonable control.

Any additional cost caused by an incorrect address, incomplete information, or an unavailable recipient at the time of delivery may be charged to the customer.

SECTION 7 – CANCELLATIONS, RETURNS AND REFUNDS

Order cancellations, returns, replacements, and refunds are handled according to our separate Return/Refund Policy, available on our website. In the event of a conflict between that policy and these Terms, the Return/Refund Policy will govern for matters it specifically addresses.

SECTION 8 – COMMUNICATIONS

Information shared while creating an account or placing an order may be used for order updates, customer support, and promotional communication via email, calls, SMS, WhatsApp, RCS, or similar channels, in accordance with applicable law. Please refer to our Privacy Policy for further detail on how we handle your information.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not affiliated with TinkerBox. We are not responsible for examining or evaluating the content, accuracy, or practices of these third-party sites, and we do not accept liability for any materials, products, or services offered by them.

SECTION 10 – USER SUBMISSIONS AND FEEDBACK

If you submit reviews, feedback, suggestions, or other content to us (collectively, "submissions"), you agree that we may use, reproduce, and publish such submissions without restriction or compensation, unless otherwise agreed in writing.

You agree that your submissions will not violate any third party's rights (including copyright or privacy rights), and will not contain unlawful, abusive, obscene, or defamatory material, or any code intended to disrupt our website. You are solely responsible for the content and accuracy of anything you submit.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and update or cancel any affected order at any time, including after an order has been placed, without prior notice.

SECTION 12 – PROHIBITED USES

You may not use our website or its content to:

  • Engage in any unlawful activity or violate any applicable law or regulation
  • Infringe our intellectual property rights or those of any third party
  • Harass, abuse, or discriminate against any person
  • Submit false or misleading information
  • Upload viruses, malware, or any code intended to disrupt the website or its services
  • Collect or track the personal information of other users
  • Attempt unauthorised access to our systems, spam, phish, or scrape data from the website
  • Place fraudulent orders or otherwise misuse our Service

TinkerBox reserves the right to restrict or terminate your access to the website for any violation of these prohibited uses.

SECTION 13 – INTELLECTUAL PROPERTY

All website content — including the TinkerBox name, logo, product designs, books, flashcards, illustrations, photographs, and written material — belongs to TinkerBox and is protected under applicable intellectual property laws.

This content may not be copied, reproduced, modified, distributed, or used for any commercial purpose without our prior written permission.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our website and products are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, except as required by applicable consumer protection law.

We do not guarantee that the website will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, TinkerBox and its officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, or consequential damages — including loss of data, loss of profits, or property damage — arising from your use of the website or products, except in cases of death, personal injury, or damage caused directly by our negligence or a defective product, where such liability cannot be excluded under Indian consumer protection law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold TinkerBox, and our officers, directors, employees, and service providers, harmless from any claim or demand — including reasonable legal fees — made by a third party arising out of your breach of these Terms, your misuse of the website, or your violation of any law or third-party right.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be considered severable from these Terms and will not affect the validity or enforceability of the remaining provisions.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either you or us. We may suspend or terminate your access to the website at any time, without notice, if we believe you have violated these Terms, and you will remain responsible for any amounts due up to the date of termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and TinkerBox regarding your use of our website, and supersede any prior agreements or communications on the same subject.

SECTION 19 – GOVERNING LAW

These Terms and Conditions are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in [City, State], subject to applicable consumer protection laws.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to us at support@thetinkerbox.in