Return & Replacement Policy

At TinkerBox, our priority is to keep your baby’s play environment safe, complete, and uninterrupted.

Each box is thoughtfully curated for early development. If something arrives imperfect, we’ll do our best to make it right — calmly and fairly. This policy helps us ensure hygiene, safety, and product integrity for every family.

1. A Value-First Note

Before raising a return request, please feel free to reach out to us.

Sometimes, a concern may simply come from the following:

  • Uncertainty about how to introduce a toy
  • Age-appropriate usage questions
  • Confusion around how a product is meant to be used

We’re happy to guide you. Often, a small clarification brings comfort and clarity.

2. Replacements

While we follow quality checks, occasional issues may still occur. In such cases, we take responsibility.

We offer a free replacement if:

  • The product arrives damaged
  • The product has a manufacturing defect affecting safe or intended use
  • An item is missing from your box
  • An incorrect item is received
  • The product breaks during normal use within the reporting window

Replacement requests must be reported within 14 days of delivery.

For damage, defect, missing-item, or incorrect-item claims, an unboxing video recorded at the time of opening the package is required. Clear photographs and a short video showing the issue may also be requested.

Once verified, we will arrange the next steps for pickup and dispatch of the replacement.

3. Returns

Since TinkerBox products are designed for babies and hygiene-sensitive use, opened or used products are not eligible for return.

Unopened and unused boxes may be returned within 15 days of delivery, provided:

  • The original packaging is intact
  • The product is unused and unaltered
  • All items inside the box are complete
  • The return request is approved by our team

4. Items Not Eligible for Return

For safety and quality reasons, returns are not accepted for:

  • Used or partially used products
  • Opened flashcards, books, or fabric items
  • Products damaged due to misuse, rough handling, or improper storage
  • Gift cards
  • Promotional freebies or free gifts

5. Note on Natural Materials

TinkerBox products are made using natural materials.

Small variations in wood grain, colour, texture, or finish are natural and are not considered defects unless they affect the safety or intended use of the product.

6. How to Request a Return or Replacement

To raise a request, please email us at: support@thetinkerbox.in

Please include:

  • Order ID
  • Description of the issue
  • Clear photographs and a short video showing the issue
  • Unboxing video, wherever applicable

7. Refund Mode (Where Applicable)

Refunds, where approved, will be processed after inspection.

For prepaid orders, refunds may be processed through:

  • Original payment method, after applicable deductions, or
  • Gift Card

For Cash on Delivery orders, refunds will be issued only as a Gift Card.

Transaction charges, shipping charges, or return shipping costs may be deducted where applicable.

8. Final Note

This policy applies only to TinkerBox products purchased directly from our official website.

This policy applies to all TinkerBox products purchased directly from our official website. TinkerBox reserves the right to decline requests that do not meet the conditions stated above